Teams score a new ITSM platform on features, price, and support, and skip the one criterion that bites later: how you get your data out when you eventually leave.
A practical checklist for preserving ITSM ticket history through a carve-out or spin-off, so both companies keep an audit-ready record they own after separation.
Every team retiring an ITSM platform has someone who can build the archive themselves. Here is the honest build vs buy math before you commit to maintaining it.
CSV dumps, SharePoint folders, and homegrown scripts feel like an ITSM archive until an auditor asks for a record in context. Here is where each one fails.
Divestiture splits the company, but the ITSM ticket history rarely splits cleanly. Who owns it, who can still access it, and what to do before the TSA ends.
Best practices for the legacy ITSM data workstream in a TSA exit: one owner, scope, preserve, validate. Get the historical record out before access ends.
Atlassian Data Center hits EOL in March 2029. Before you migrate Jira DC to Cloud, decide what happens to years of historical issues you are not bringing across.
ITSM migration moves operations forward but often strands ticket history your AI needs. Why flattened exports train wrong answers—and what to preserve before EOL.
Cherwell Service Management reaches end of life December 31, 2026. If your organisation is regulated by APRA, subject to the Privacy Act, or bound by state records retention requirements, your hist...
Cherwell EOL 2026: Power BI on SQL shows raw tables—not forms, expressions, links, or attachments. Why dashboards fail record-level archival for compliance.