Move On From Jira Service Management Data Center.
Keep Its Service History Accessible.
Preserve access to historical service requests, incidents, problems, changes, comments, custom fields, relationships, and attachments in a searchable, read-only archive.
- Requests + incidents
- Comments + attachments
- Self-managed JSM Data Center
Why Choose Cortex Archive for Jira Service Management Data Center?
Keep years of service-management history available without maintaining an inactive Jira Service Management Data Center environment solely for reference.
Service Management Records
Preserve service requests, incidents, problems, changes, issue types, statuses, priorities, and custom fields.
Relationships + Attachments Preserved
Keep linked requests and issues, comments, change history, custom-field values, and files connected to their records.
Retained Data Access
Give users read-only access to retained JSM Data Center information without moving every closed service record forward.
Familiar Service History Experience
Let users search and review historical service records without database queries or static exports.
Avoid Full-History Migration
Keep the replacement ITSM platform focused on active work instead of filling it with years of closed requests and incidents.
Built for Enterprise Service History
Handle interconnected service records and large historical datasets with documentation and expert support.
Search and Navigate Historical Jira Service Management Data With Ease
Find old requests, incidents, resolutions, comments, and service context without keeping JSM Data Center available for occasional lookups.
- Search requests, incidents, problems, and changes
- Filter by familiar JSM fields
- Open service records with complete details
- Follow linked requests, issues, and relationships
- View comments, history, and attachments
- Access custom-field values
Not the Same as Jira Service Management Data Center's Built-In Archiving
Built-in archiving keeps inactive projects and issues inside a running Jira Service Management Data Center environment. Cortex is designed for continued access outside the retired instance.
JSM Data Center Archiving
- Operates inside an active Jira environment
- Keeps history dependent on Jira infrastructure
- Primarily removes inactive work from everyday views
- Still requires application administration and licensing
Cortex Archive
- Built for retained data outside the retired instance
- Provides a separate read-only archive experience
- Keeps service history available after decommissioning
- Avoids migrating every closed service record into the next ITSM platform
Jira Service Management Data Center Archiving FAQs
Can we access service records after retiring Jira Service Management Data Center?
Yes. Cortex Archive provides a separate, read-only interface for searching and viewing retained service requests, incidents, problems, changes, and related records after the original environment is retired.
What Jira Service Management Data Center information can Cortex preserve?
Cortex can preserve historical service requests, incidents, problems, changes, issue types, statuses, priorities, resolutions, custom fields, comments, change history, relationships, and attachments.
Does Cortex preserve comments, relationships, history, and attachments?
Yes. Comments, linked requests and issues, change history, custom-field values, and attachments remain connected to the historical service records they belong to.
Do we need to migrate every historical record into our replacement ITSM platform?
No. Cortex keeps retained service history searchable without requiring every closed request, incident, problem, and change to be moved into the platform your teams use for active work.
Does Cortex archive Jira Service Management Cloud?
No. Cortex currently supports the self-managed Jira Service Management Data Center edition. Jira Service Management Cloud is not currently supported.
Will Synapse Software have access to our Jira Service Management data?
No. Cortex operates completely offline and does not phone home. Your data remains on-premises in your environment, giving you complete control over the application and your data. Synapse Software never has access to it.
Will Cortex's AI Features access or process our Jira Service Management data?
AI functionality is disabled by default. If your organization chooses to enable it, you control the model, configuration, permissions, and security within your environment. Synapse Software does not use Cortex's AI features to scrape your data, access it, or train AI models.
Ready to Archive Your Jira Service Management Data Center History?
Keep historical service requests, incidents, problems, changes, and related records searchable after migration or decommissioning.