Community

Connect with other Cortex users, get help, share ideas, and shape the product. We offer a Discord server and weekly Cortex Users' Group calls.

Synapse Software Discord

Our Discord server is where Cortex users, evaluators, and partners can ask questions, share tips, and stay in the loop. To keep the space useful and low-noise, we ask that you join only if you're:

  • Using or evaluating Cortex (Archive or Automate)
  • A Synapse partner or considering partnership
  • Working with Cherwell, ServiceNow, or other systems we integrate with and have a genuine interest in archival or automation

If that describes you, you're welcome. Please contact us to get an invite.

Request a Discord invite

Cortex Users' Group

We host a weekly Teams call every Tuesday at 10:00 AM Pacific Time. It's a dedicated time to talk about anything Cortex-related – support, tips, feature requests, bug reports, or just what you're building. Whether you're a customer, partner, or evaluating the product, you're welcome to drop in when you can; there's no obligation to attend every week.

To receive the meeting invite and calendar details, request access below. We'll send you the link and add you to the recurring series.

Request an invite to Cortex Users' Group