Move into the new ITSM
Data that belongs in active work
- Open tickets and requests
- Active users and organizations
- Current operational configuration
- Records required for go-live
ITSM Migration Services
Synapse combines Cortex migration technology with hands-on services to plan, transform, validate, and move the ITSM data your teams still need—without forcing every historical record into the new platform.
Separate the records required for active work from the history that still needs to remain accessible.
Move into the new ITSM
Preserve in Cortex Archive
Move the data teams still need for active work. Keep the complete history accessible in Cortex.
Cortex-powered. Synapse-supported.
Our team helps assess, scope, map, test, validate, and support the production transition.
Each phase creates a decision or validation point before data moves into production.
Review systems, volumes, dependencies, configurations, and risks.
Decide what migrates, what archives, and what can retire.
Define field, status, user, relationship, and attachment handling.
Run controlled migrations and verify data with the right stakeholders.
Complete production migration and support the transition into active use.
The Cortex migration ecosystem is designed to support migrations from and to the ITSM platforms below, with supported paths expanding over time. Specific paths are confirmed during assessment.
Source ITSM
Cortex
Destination ITSM
Move active work into a better-fit ITSM platform while retiring the old environment.
Consolidate service-management teams and data into a common operational platform.
Move the active operation without carrying every historical record into the cloud.
Reduce redundant environments while preserving the history teams still need.
No. Synapse helps identify the records needed for active work in the destination platform. Older or closed records can remain searchable and accessible in Cortex Archive instead of increasing the migration scope.
Cortex is designed to support migrations across the ITSM platforms shown above. Availability depends on the specific source, destination, data scope, and required transformations, so each migration path is confirmed during assessment.
Synapse assists with source and destination assessment, migration scope, mapping and transformation decisions, Cortex configuration, test migrations, validation, and production transition support. Your team remains involved in business decisions and final approval.
We use controlled test migrations and agreed validation criteria to verify record counts, field mappings, statuses, users, relationships, attachments, and other in-scope data. Production migration proceeds after the results have been reviewed and approved.
Tell us where your data is today, where it needs to go, and what history your organization still needs to access.