NOTE: Information here is subject to change. This represents a “current plan” for each upcoming release listed. Features may ship in earlier or later releases, be broken into smaller increments and shipped across multiple releases, or be canceled altogether (though we certainly hope never to do that). Releases often also include features not listed here. The full list of features and bugfixes in any release can be found in our Release Notes.
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Targeted for release by or shortly after Service Management World 2025
Create, update, and manage tickets in EasyVista based on Email Monitor rules and data extraction logic.
View all your historical Neurons data just as you're used to seeing it in the original forms.
Provide a multi-/omni-channel service interface for all your end users through simple web forms.
Targeted for release by EOY 2025
Invoke Cortex Actions from the UI, API, or webhooks.
Significant improvements to the UI and UX of the Action editor by bringing a lot more information to the surface and eliminating excessive modal drill-downs.
Additional views of Cortex (including the UI to invoke Actions) that can be embedded in other systems.
Targeted for early 2026
Support for more types of records across all supported systems.
View all your historical ServiceNow data with relationships and attachments.
Better organization of your archives, data sources, and migration workloads.
Targeted for release at HDI Service & Support World 2026
Cortex 3.0 will be a significant milestone for the Cortex platform that we’re not quite ready to share publicly.
Synapse Software