Product Roadmap

What's Next for Cortex

We're expanding how organizations preserve, access, and gain value from their historical data.

Coming Soon

The next capabilities we're building to make Cortex broader, smarter, and easier to adopt.

  1. 1

    More Data Sources

    Expand Cortex support across additional ITSM and operational platforms, including Web Help Desk and ConnectWise.

  2. 2

    Better Archive Visibility

    Give teams clearer insight into archive health, usage, and the historical information preserved in Cortex.

  3. 3

    Easier Adoption

    Make Cortex easier to purchase and deploy through marketplace availability and expanded deployment options.

Future Direction

Where we see Cortex going as historical data becomes more connected, accessible, and useful.

  • Connected Intelligence

    Query and understand information across multiple historical data sources.

  • Flexible Data Experiences

    Use Cortex data in dashboards, widgets, embedded experiences, and connected workflows.

  • Data Lifecycle Management

    Manage historical information from preservation through long-term governance.

Our roadmap reflects current product direction and may evolve based on customer needs, market priorities, and technical discovery.