NOTE: Information here is subject to change. This represents a “current plan” for each upcoming release listed. Features may ship in earlier or later releases, be broken into smaller increments in shipped across multiple releases, or be canceled altogether (though we certainly hope never to do that). Releases often also include features not listed here. The full list of features and bugfixes in any release can be found in our Release Notes.
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(targeted for release by or shortly after Service Management World 2025)
Create, update, and manage tickets in EasyVista based on Email Monitor rules and data extraction logic.
View all your historical Neurons data just as you’re used to seeing it in the original forms.
Provide a multi-/omni-channel service interface for all your end users.
(targeted for release by EOY 2025)
Invoke Cortex Actions from the UI, API, or webhooks.
Significant improvements to the UI and UX of the Action editor by bringing a lot more information to the surface and eliminating excessive modal drill-downs.
Additional views of Cortex (including the UI to invoke Actions) that can be embedded in other systems.
There may be other Cortex 2.x releases before we jump to 3.0.
Cortex 3.0 will be a significant milestone for the Cortex platform that we’re not quite ready to share publicly.
Synapse Software