Keep ServiceNow History.
Simplify What Comes Next.
Keep years of ServiceNow incidents, requests, changes, assets, attachments, and related records accessible in a secure, searchable, read-only archive.
- Complete structure
- Records + attachments
- No legacy instance required
Why Choose Cortex Archive for ServiceNow?
Keep the historical records your teams still need in a searchable, read-only archive—without maintaining the legacy ServiceNow environment.
Full ServiceNow Structure
Access incidents, requests, changes, CIs, custom tables, fields, and the structure your instance contains.
Relationships + Attachments Preserved
Keep referenced CIs, linked work, custom relationships, documents, and files connected to their records.
Direct, Read-Only Access
Connect Cortex to your local ServiceNow database without an export-import cycle or a costly full-history migration.
Familiar Experience
Give users a familiar way to navigate and search historical records without database queries or spreadsheets.
Straightforward Deployment
Point Cortex to the data, configure access, validate the archive, and make history available to the teams who need it.
Built for Enterprise History
Handle complex ServiceNow configurations and millions of historical records with documentation and expert support.
Search and Navigate Historical ServiceNow Data With Ease
Your team shouldn't need SQL knowledge—or a scavenger hunt through exported spreadsheets—to find an old ticket.
- Run full-text searches across historical records
- Filter by familiar ServiceNow fields
- Open complete records in a familiar interface
- Follow relationships between records and CIs
- View associated attachments
- Control access with user roles
Not the Same as ServiceNow's Built-In Archive
ServiceNow System Archive manages inactive records inside an active ServiceNow environment. Cortex Archive is designed to keep historical data accessible outside the retired production instance.
ServiceNow System Archive
- Used inside an active ServiceNow instance
- Moves records into ServiceNow archive tables
- Depends on the ServiceNow environment
- Primarily manages active-instance table growth
Cortex Archive
- Built for retained data outside the retired instance
- Provides a separate read-only archive interface
- Keeps history accessible after decommissioning
- Supports migration, retirement, and long-term access
ServiceNow Data Archiving FAQs
Can we access ServiceNow data after decommissioning our instance?
Yes. Cortex Archive provides a separate, read-only interface for searching and viewing retained ServiceNow records after the original instance is retired.
What ServiceNow records can Cortex Archive preserve?
Standard and custom ServiceNow tables, including incidents, requests, changes, problems, assets, configuration items, related records, and attachments.
Does Cortex migrate historical data into our new ITSM platform?
Cortex Archive preserves and provides access to historical data without requiring every legacy record to be migrated into the replacement platform.
Is Cortex Archive the same as ServiceNow System Archive?
No. ServiceNow System Archive manages inactive records within a ServiceNow instance. Cortex provides a separate archive experience for retained historical data outside the retired instance.
Ready to Retire ServiceNow Without Losing Your Data?
See how Cortex Archive keeps your historical ServiceNow records searchable, accessible, and useful long after migration.