Cortex Archive
Cortex provides purpose-built archives for supported ITSM platforms and a flexible option for other SQL Server databases—keeping historical records searchable without keeping the legacy application alive.
Each purpose-built archive preserves the records and context that matter for its source platform. Select a system for detailed capabilities, FAQs, and deployment information.
Cherwell Archive
View Cherwell Business Objects and tables, relationships, attachments, embedded forms, auditing data, and the configured forms and Form Arrangements your teams already know.
Explore Cherwell Archive →Ivanti Neurons for ITSM Archive
Preserve historical ITSM records, forms, relationships, attachments, and other service-management context in a searchable, read-only archive outside the retired environment.
Explore Ivanti Neurons Archive →ServiceNow Archive
Keep incidents, requests, changes, problems, assets, configuration items, custom tables, relationships, comments, and attachments searchable after the original instance is decommissioned.
Explore ServiceNow Archive →Jira Service Management — Data Center Archive
Retain Jira Service Management requests and issues, projects, comments, attachments, users, workflows, and linked service-management records from the on-premises Data Center deployment.
Explore JSM Data Center Archive →Web Help Desk Archive
Maintain access to historical tickets, clients, technicians, assets, notes, attachments, and related help desk information after Web Help Desk is replaced or retired.
Explore Web Help Desk Archive →ManageEngine ServiceDesk Plus Archive
Keep historical requests, users, technicians, assets, notes, conversations, attachments, and related service desk data available in a dedicated read-only archive.
Explore ManageEngine ServiceDesk Plus Archive →Generic Database Archiving
Turn supported SQL Server data into a secure, searchable Cortex archive—even when a purpose-built platform experience is not yet available.
Don’t see the system you need? Talk to us about your database →
The source experience changes. The core archive experience stays consistent.
Find historical records without writing database queries.
Review records in an organized, read-only experience.
Keep relationships, journals, attachments, and audit history together.
Provide authorized users access through role-based permissions.
Access your data through our integrations.
Connect approved AI assistants and agents.
Connect applications and workflows.
Surface Cortex inside other experiences.
Cortex is deployed within infrastructure your organization controls, so your team retains authority over the application, data, access, and optional features.
Runs within infrastructure your organization controls.
Cortex can operate without an ongoing phone-home dependency.
Authorized users access archived data through controlled permissions.
AI functionality remains off unless your organization enables it.
Talk to us about the underlying database. Cortex can archive supported SQL Server data even when a purpose-built platform experience is not yet available.
No. Cortex provides a separate archive experience so authorized teams can continue accessing historical data after the source platform is retired.
No. Cortex is deployed within your organization's environment. Your team controls the application, data, access, and security.
Choose your source system or show us the database you need to preserve.