CSV dumps, SharePoint folders, and homegrown scripts feel like an ITSM archive until an auditor asks for a record in context. Here is where each one fails.
Divestiture splits the company, but the ITSM ticket history rarely splits cleanly. Who owns it, who can still access it, and what to do before the TSA ends.
Best practices for the legacy ITSM data workstream in a TSA exit: one owner, scope, preserve, validate. Get the historical record out before access ends.
Atlassian Data Center hits EOL in March 2029. Before you migrate Jira DC to Cloud, decide what happens to years of historical issues you are not bringing across.
ITSM migration moves operations forward but often strands ticket history your AI needs. Why flattened exports train wrong answers—and what to preserve before EOL.
Cherwell Service Management reaches end of life December 31, 2026. If your organisation is regulated by APRA, subject to the Privacy Act, or bound by state records retention requirements, your hist...
Cherwell EOL 2026: Power BI on SQL shows raw tables—not forms, expressions, links, or attachments. Why dashboards fail record-level archival for compliance.
EU/UK Cherwell EOL Dec 31, 2026: GDPR, DORA, NIS2, FOI. ITSM data stays regulated; unsupported Cherwell & CSV fail retention—plan archival access before EOL.
Cherwell CSV for archival: expressions, links, attachments & form layout vanish—you get rows, not the record. Why flat files fail audit-ready retention at EOL.
Cherwell EOL Dec 31, 2026: HIPAA, SOX, GLBA, NERC CIP & state retention. Why backups & CSV fail auditors—and what regulated teams should do before the deadline.