Support
Get help with Cortex, report an issue, or ask our team a question.
Connect with Cortex users, ask questions, and join the weekly Users' Group.
Visit the community →Support coverage
Unless otherwise provided for by contract, support is provided at the Standard level.
Business hours, weekdays
Except holidays
6AM to 6PM, all days
Except holidays
Custom support arrangements
The following holidays apply to Standard and Premium support levels. This list may change from year to year.
Tell us what you need help with and we'll get your request to the right person.