HDI Service & Support World is the flagship event for the IT service and support ecosystem. The 2026 conference ran May 3–7 at Caesars Palace in Las Vegas, bringing together support leaders, technical support professionals, and service management practitioners for keynotes, sessions, and networking. Synapse Software attended to connect with teams focused on support automation, knowledge management, and integration with tools like Cherwell, ServiceNow, and Jira Service Management.

LinuxFest Northwest is a community-run conference celebrating free and open source software. The 2026 event, themed “Back to Root,” ran April 24–26 at Bellingham Technical College in Washington, bringing together developers, sysadmins, and open source enthusiasts for talks, workshops, and hallway track. Synapse Software connected with the Pacific Northwest open source and IT community at the event.

Service Management World 2025 took place November 16–20 at Disney’s Coronado Springs Resort in Orlando. The conference featured pre-conference training, full-day sessions on service management strategy and digital transformation, and an expo hall. Topics included enterprise service management, ITIL, DevOps, and customer experience—aligning with Synapse Software’s focus on IT data management and automation for service management teams.

Service Management World is the definitive conference and expo for service management professionals. The 2024 event brought together IT support leaders, enterprise service management practitioners, and technical support teams for strategic workshops, ITSM training, and networking. Synapse Software attended to connect with service desk and IT operations professionals exploring data archival and workflow automation solutions.