Cortex Email Monitor

Automate your IT and business processes from your inbox

Cortex Email Monitor started as a re-envisioning of Cherwell’s Email and Event Monitor from the ground up. Even though it runs as a stand-alone application (not part of any one ITSM system), it has a tight integration with our partner platforms, including Halo and GLPI. As it has grown and evolved, it’s become a full-fledged integration and automation platform, boasting the following features:

• Connections to multiple mailboxes, each with their own set of rules and workflows
• Text manipulation capabilities to extract significant values and assign them to arbitrary fields
• Sophisticated detection of related ticket/customer (e.g. via conversation ID, ticket number, or replies to previously-processed emails)
• Ability to manipulate records in Halo to create, update, add notes, etc.
• Full automation capabilities including: creating new records, adding notes, API calls, variables and stored values, sending emails, processing data with locally-hosted LLM/AI
• Conditional execution based on expressions
• Native connectors to systems like LDAP, Microsoft SQL Server, MySQL, and email (on-demand access, not just monitoring)
• Deep integration with many other platforms, including ad-hoc integrations with any system with a REST API
• Flexible hosting options: on-premise or SaaS