Cortex Archive for MSPs
Keep customer ITSM history accessible across every lifecycle—when you onboard a new client or retain data for one who has moved on.
Onboard New Customers with Full Context
When you take on a customer from another MSP or an internal IT team, you inherit their history—not just their infrastructure. Cortex Archive connects to the backup of their former ITSM platform and gives your technicians immediate access to past incidents, change records, and resolution notes. No waiting on exports, no guessing at what happened before you arrived.
Learn MoreRetain Data for Former Customers
Customer contracts and industry regulations often require you to keep ITSM records accessible long after the relationship ends. Maintaining active platform licenses for dormant accounts is expensive and unnecessary. Restore the customer's database into Cortex Archive and provide read-only, searchable access for the retention period—without the overhead of a live ITSM instance.
Learn More
One Archive, Every Platform You Manage
Your customer base runs Cherwell, ServiceNow, Halo, GLPI, Ivanti Neurons, and Jira Service Management—often all at once. Cortex Archive supports each with native integrations that preserve form layouts, relationships, and attachments. Deploy a separate archive per customer or platform, and give your team a consistent way to search historical data regardless of which ITSM system it came from.
MSPs are taking on more than tickets and incidents. As customer environments grow more digital, you may also need read-only access to non-ITSM databases—CRM records, PSA billing history, or custom line-of-business systems. Cortex Archive is built on a flexible data-source model, so the same search-and-browse experience can extend to other SQL-backed systems as your service portfolio expands.
Learn MoreWhy MSPs Choose Cortex Archive
Give technicians searchable access to a new customer's ITSM history on day one—without re-creating context from spreadsheets or partial exports.
Meet retention obligations for departed customers without paying for idle ITSM licenses or maintaining aging infrastructure.
Connect directly to a database backup. Cortex reads the platform's own metadata to build the interface—no exports, imports, or data transformation.
Find any historical ticket, request, or record in seconds. Help your team resolve issues faster by surfacing how similar problems were handled before.
Related records, linked configuration items, embedded forms, and uploaded files—all accessible exactly as they appeared in the source platform.
Deploy each customer's archive in your own environment. Data never leaves your infrastructure, simplifying compliance and customer trust.
Restore a database backup, point Cortex at it, and start searching. Your team can focus on active customers while archived data stays accessible.
Native integrations for Cherwell, ServiceNow, Ivanti Neurons, Jira Service Management, Halo, and GLPI.
Work with our partner network for implementation support, or deploy yourself with full documentation.
Ready to Archive Customer Data the Smart Way?
Whether you're onboarding a new client or retaining records for one who has moved on, Cortex Archive keeps historical ITSM data accessible without the cost of legacy systems.