Keep your historical ServiceNow incidents, requests, and assets accessible in a familiar interface. No migrations, no complex queries.
Your audit and compliance policies require you to maintain access to historical incidents and requests. Cortex Archive provides a web-based interface to all your ServiceNow data—no need to maintain legacy systems or complex archive solutions.
Learn MoreNeed to find an old incident to help resolve a recurring issue? Search indexed historical data from across your entire ServiceNow instance—find tickets, related work orders, and customer details in seconds.
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View entire incident records just as your team would in ServiceNow—including related change requests, configuration items, linked work orders, and all attached files. Everything you need to understand the full context of historical tickets.
Learn MoreCortex understands your ServiceNow schema—incidents, requests, changes, CIs, and custom tables. Access exactly what your instance contains.
Related records, referenced CIs, linked work, and custom relationships are all preserved. No data silos—see the complete picture.
Attachments uploaded to ServiceNow records are surfaced directly in Cortex Archive, keeping everything accessible in one place.
No export-import cycles. Connect Cortex directly to your local ServiceNow database and access your data immediately.
Configuration is straightforward: point Cortex to your ServiceNow instance, configure access, and you're ready to access historical data.
Your team already knows how to navigate and search ServiceNow. Cortex provides a similar experience for accessing historical records.
Built specifically to handle ServiceNow's data complexity, table inheritance, and the scale of real-world ITSM operations.
Used by organizations managing millions of historical records. Cortex handles complex ServiceNow configurations and scales with your data.
Complete documentation and expert support to help you configure Cortex for your specific ServiceNow setup.
Get started with a personalized demo or try Cortex Archive today
Synapse Software