Archive your historical JSM requests, incidents, and issues. Keep your data accessible without maintaining expensive legacy instances. Coming Q1 2026.
Your Jira Service Management instance accumulates years of customer requests, internal incidents, and change history. Cortex Archive keeps that data accessible through a modern web interface—no need for expensive legacy cloud instances or complex export solutions.
Learn MoreFind any historical Jira Service Management request, incident, or issue in seconds. Full-text search across all your archived issues helps you identify trends, recurring problems, and proven solutions from your JSM history.
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Every Jira Service Management issue is viewable with all linked issues, child requests, associated projects, comments, and attachments. See exactly how your team handled each request and the full resolution history.
Learn MoreCortex understands Jira Service Management's issue types, projects, queues, request types, and custom fields. No data is lost in translation.
All issue links, subtasks, blocked-by relationships, and references between JSM issues and Jira projects are preserved and accessible.
Every comment on a JSM issue, attached file, and inline attachment is preserved and accessible through Cortex Archive.
Connect to your local Jira instance or Jira Cloud backup. No exports, no data transformation—Cortex accesses your data as it exists.
Configure your database connection and Cortex handles the rest. Go from setup to access in hours, not weeks.
Your team already navigates Jira issues. Cortex Archive provides a similar issue view and search experience for historical requests.
Designed to handle JSM's unique structure, custom fields, linked issues, and the complexity of enterprise service delivery operations.
Get started with a personalized demo or try Cortex Archive today
Synapse Software