Cortex is built to understand your Ivanti Neurons database structure—service requests, incidents, problems, knowledge articles, and all custom fields.

Related service requests, linked incidents, and connected configuration items all display as they did in Ivanti. No data is orphaned or isolated.

Files attached to Ivanti Neurons records are preserved and accessible directly from Cortex Archive—no separate archival process needed.

No data exports or imports. Cortex connects directly to your Ivanti Neurons database and surfaces your data as it exists.

Point Cortex to your Ivanti Neurons database, configure basic access settings, and start accessing historical data immediately.

Your team knows Ivanti Neurons. Cortex Archive provides a similar navigation and search experience for accessing historical records.

Designed specifically to handle Ivanti's data complexity, custom workflows, and the scale of real-world service management operations.

Cortex has been used with large Ivanti Neurons installations containing millions of historical records and complex data models.

Complete documentation and dedicated support for your Ivanti Neurons integration.