Cherwell Service Management is a highly extensible and flexible platform designed for Enterprise Service Management. This extensibility is enabled in part by mApps (mergeable applications) that provide additional functionality beyond what is provided by the base (out-of-the-box) platform.

Twilio mApp

Our Twilio integration enables outbound SMS messages from anywhere within Cherwell, pulling the mobile number from the associated Customer and saving a record of the text message to a Journal