On the heels of Service Management World 2024, we've put together a report on all the ITSM vendors that exhibited at the conference. The report goes into more details, but here are some quick highlights:
What will the report tell me? The report will give you the information you need to determine which platforms are worth a deeper look. It will not tell you which one is "best", but it will provide some comparisons to the expectations set by Cherwell around specific aspects (e.g. dashboard customizability).
Why is this a better tool than a Gartner report? First off, Gartner spends way more time creating their reports than we did creating this — we simply don't have the luxury of time — so the Gartner reports might be better than this is for some things. However, this report takes a Cherwell-centric approach and is produced by an unbiased third party (us). We have no stake in any of the vendors listed here, though we are actively seeking partnerships with many of them (ideally all in one form or another).
When will the report be released? We're hoping to get it out as quickly as possible, but not too quickly. If all goes according to plan, it will be released during the first or second week of December 2024.
Do you have videos about this? Absolutely! Check out this YouTube playlist for more details about each of the products we evaluated.