Historical data access for 100% of your Cherwell data. Even after December 31, 2026.
Service compliance requests in seconds
Have a data retention policy that requires you to maintain access to
your records even after the Cherwell EOL date (Dec. 31, 2026)? Not a problem!
Cortex provides a familiar interface into all your data without any changes or
export/import.
Search historical records with confidence
Need to look up a customer's history to help them with an issue today? Cortex
has all that indexed and ready to go at a moment's notice.
No Knowledge Base? No Problem!
Using your historical incidents (or other business objects) as your knowledge base?
Cortex supports all the same types of search that Cherwell did so you can continue
to handle calls without skipping a beat.
Features
Not just a reporting system. Cortex understands the way your
database has been defined through Cherwell – no guessing!
Relationships and Form Arrangements. What's a business object record
without related items, embedded forms, and all your tabs? You don't have to find
out because we surface all that information automnatically
Attachments. In addition to data and linked records, uploaded attachments
get surfaced from the record, just like in Cherwell.
Permissions, just like in Cherwell. Cortex supports SAML and OpenID Connect
authentication, which then uses the same Security Groups used by Cherwell to protect
sensitive data.
It's literally the same data. Restore a backup of your Cherwell database,
tell Cortex how to connect to it, and start using the interface immediately. No
imports or data transformation. Have updated data? Restore it on top of the existing
data and Cortex won't skip a beat.
Installation in minutes, not days. Don't waste your professional services
hours worrying about the past. Have your new ITSM platform focus on the future and
let Cortex take care of the old data.
Familiar interface. Cortex is the only product on the
market that will show your business object records on a screen that looks like your
Cherwell business object form.
Purpose-built. Cortex is built from the ground up for access to historical
Cherwell data, with tools specifically for the most common use cases.
Tested over and over again. Cortex isn't custom for each database. It's one
product designed to adapt to each database's custom configuration. When you use Cortex,
you're standing on the shoulders of everyone else who uses Cortex with a solid,
well-tested platform.
Fully documented. You can set up Cortex yourself, or you can
request "installation assistance" and have us walk you through all the details.
Synapse Software