Cortex

Historical data access for 100% of your Cherwell data. Even after December 31, 2026.

Service compliance requests in seconds

Have a data retention policy that requires you to maintain access to your records even after the Cherwell EOL date (Dec. 31, 2026)? Not a problem! Cortex provides a familiar interface into all your data without any changes or export/import.

Search historical records with confidence

Need to look up a customer's history to help them with an issue today? Cortex has all that indexed and ready to go at a moment's notice.

No Knowledge Base? No Problem!

Using your historical incidents (or other business objects) as your knowledge base? Cortex supports all the same types of search that Cherwell did so you can continue to handle calls without skipping a beat.

Features

• Not just a reporting system. Cortex understands the way your database has been defined through Cherwell – no guessing!
• Relationships and Form Arrangements. What's a business object record without related items, embedded forms, and all your tabs? You don't have to find out because we surface all that information automnatically
• Attachments. In addition to data and linked records, uploaded attachments get surfaced from the record, just like in Cherwell.
• Permissions, just like in Cherwell. Cortex supports SAML and OpenID Connect authentication, which then uses the same Security Groups used by Cherwell to protect sensitive data.
• It's literally the same data. Restore a backup of your Cherwell database, tell Cortex how to connect to it, and start using the interface immediately. No imports or data transformation. Have updated data? Restore it on top of the existing data and Cortex won't skip a beat.
• Installation in minutes, not days. Don't waste your professional services hours worrying about the past. Have your new ITSM platform focus on the future and let Cortex take care of the old data.
• Familiar interface. Cortex is the only product on the market that will show your business object records on a screen that looks like your Cherwell business object form.
• Purpose-built. Cortex is built from the ground up for access to historical Cherwell data, with tools specifically for the most common use cases.
• Tested over and over again. Cortex isn't custom for each database. It's one product designed to adapt to each database's custom configuration. When you use Cortex, you're standing on the shoulders of everyone else who uses Cortex with a solid, well-tested platform.
• Fully documented. You can set up Cortex yourself, or you can request "installation assistance" and have us walk you through all the details.