Synapse Software - Low code business applications for any scale Synapse Software


Historical data access for 100% of your Cherwell data. Even after December 31, 2026.

Service compliance requests in seconds

Have a data retention policy that requires you to maintain access to your records even after the Cherwell EOL date (Dec. 31, 2026)? Not a problem! Cortex provides a familiar interface into all your data without any changes or export/import.

Search historical records with confidence

Need to look up a customer's history to help them with an issue today? Cortex has all that indexed and ready to go at a moment's notice.

No Knowledge Base? No Problem!

Using your historical incidents (or other business objects) as your knowledge base? Cortex supports all the same types of search that Cherwell did so you can continue to handle calls without skipping a beat.