Cloud is not viable for every Jira Service Management Data Center customer. Separate the live-platform decision from secure retention planning before EOL.
Jira Service Management Data Center becomes read-only at EOL. Learn what remains accessible, what keeps costing money, and how to validate an archive.
Learn when to request your final Ivanti-hosted Cherwell database backup, how the 30-day retrieval window works, and what to validate before archiving.
Jira makes CSV export easy, which is the trap. See what issue links, custom fields, workflow history, and attachments lose when you flatten Jira issues to a file.
Jira and Remedy hold the richest, most structured ITSM history in many shops, and it is easy to lose at migration. Why that breaks the AI you are about to deploy.
Teams score a new ITSM platform on features, price, and support, and skip the one criterion that bites later: how you get your data out when you eventually leave.
A practical checklist for preserving ITSM ticket history through a carve-out or spin-off, so both companies keep an audit-ready record they own after separation.
Every team retiring an ITSM platform has someone who can build the archive themselves. Here is the honest build vs buy math before you commit to maintaining it.
CSV dumps, SharePoint folders, and homegrown scripts feel like an ITSM archive until an auditor asks for a record in context. Here is where each one fails.
Divestiture splits the company, but the ITSM ticket history rarely splits cleanly. Who owns it, who can still access it, and what to do before the TSA ends.