HDI Service & Support World is the flagship event for the IT service and support ecosystem. The 2026 conference ran May 3–7 at Caesars Palace in Las Vegas, bringing together support leaders, technical support professionals, and service management practitioners for keynotes, sessions, and networking. Synapse Software attended to connect with teams focused on support automation, knowledge management, and integration with tools like Cherwell, ServiceNow, and Jira Service Management.