HDI Service & Support World is the flagship event for the IT service and support ecosystem. The 2026 conference runs May 3–7 at Caesars Palace in Las Vegas. The event brings together support leaders, technical support professionals, and service management practitioners for keynotes, sessions, and networking. Synapse Software will be there to meet teams focused on support automation, knowledge management, and integration with tools like Cherwell, ServiceNow, and Jira Service Management.